Subject: Re: Escalation Matrix - PostaPlus Kuwait
From: Shakeeb Arsalan <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 7 Jun 2021 00:53:02 -0700 (MST)

Hi Shababe, 

Thanks for the update. 

The matrix has been updated accordingly. 

Regards 
Shakeeb 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Monday, June 7, 2021 12:25:42 PM 
Subject: Escalation Matrix - PostaPlus Kuwait 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Please see the below mention updated escalation matrix of Postaplus Kuwait. 

Postaplus related emails to be sent to KWI Customer Support [ mailto:[email-masked] | [email-masked] ] 

With Cc to Farah Humaidan [ mailto:[email-masked] | [email-masked] ] 

Note : Please remove Samer Saleh from current escalation matrix < [ mailto:[email-masked] | [email-masked] ] > 

Thanks, 

Shababe Quamar 

From: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 6, 2021 4:26 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Al-Saleh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#2675270] - inbound call of order 8264887006 

Dear Shababe 

Please inform CS team not to mark emails to Samer Saleh < [ mailto:[email-masked] | [email-masked] ] > 

Postaplus related emails to be sent to KWI Customer Support [ mailto:[email-masked] | [email-masked] ] 

With Cc to Farah Humaidan [ mailto:[email-masked] | [email-masked] ] 

Regards 

Reddy Prasad 

From: Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 6, 2021 9:57 AM 
To: Landmark Group < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Al-Saleh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2675270] - inbound call of order 8264887006 

External email sender, please take precaution. 

Dears, 

Please stop adding Samer Saleh in emails as he is Operations manager and will not follow up on emails 

Only make sure that me and Customer Support email is included 

Dear Reddy, 

I have raised this more than 3 times but unfortunately no one is following 

Please interfere here as escalation list was sent too many times 

	

Farah Humaidan 

Senior Customer Support 

Mob. +965 97238957 

Tel. +965 1881881 – 3132 

From: Landmark Group [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Saturday, June 5, 2021 9:27 PM 
To: Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Samer Saleh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2675270] - inbound call of order 8264887006 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2675270&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C4ad0b7786a9845ef492108d928e63bf0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637585791571293640%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Q9f%2FGrlaoP4slF3l%2BK%2FkWNkmEl56xIdZIhGmj2hIrjk%3D&reserved=0 | 
#2675270 ] raised by Albandari89.otb ( [ mailto:[email-masked] | [email-masked] ] ). 

Dear Team, 

As per tracking ID ( 100076723964) the order has not been delivered. 

Kindly contact the customer on the following phone number (055375888 ) to arrange an urgent delivery. 

Order number: 8264887006 

Best Regards, 

On Sat, 5 Jun at 10:26 PM , Albandari89.otb < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Team, 

As per tracking ID ( 100076723964) the order has not been delivered. 

Kindly contact the customer on the following phone number (055375888 ) to arrange an urgent delivery. 

Order number: 8264887006 

Best Regards, 

2675270:1125156 
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