Subject: RE: Drop payment 8398689336
From: Mustafa Chakki <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Ahmad Alsharif <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 6 Jun 2021 09:55:37 +0000

Hi,

This transaction was NOT CAPTURED on KPAY.
A manual bank request as been sent to the bank today for the refund and customer should receive the refunded in next 3-5 days.

Regards,

MUSTAFA CHAKKI
Assistant – F & A
Mustafa.chakki@landmarkgroup,com

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, June 2, 2021 3:31 PM
To: Mustafa Chakki <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Ahmad Alsharif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Drop payment 8398689336

External email sender, please take precaution.
Hi Team,

Issue statement: Drop payment
Order NO: 8398689336
Deducted amount: 35.6 KWD
Deduction date: 9/23/2020
Transaction ID: 202026763083192

It has been added to the tracker on 25th may in the row NO 119.

Please note that we can not find the order on hybris and the customer shared with us the following transaction details confirming that the amount was deducted and asking for refund now.

(((Original Transaction ID202023481482818IP Address168.187.147.210Batch IDTransaction Date/TimeWed Sep 23 18:10:33 AST 2020Post Date0923Transaction ID202026763083192Action CodeCreditMerchant ID2683Terminal ID268301Payment InstrumentDebit CardBrand IDWarba BankCard Number559459******9332Card ExpirationAug , 2020Transaction Amount35.600Currency Code414Merchant Track ID159803696300082928Result CodeNOT CAPTUREDHost Response62Authorization Code922909AVS ResponseCVD2 Validation RepsonseReference ID026796001339STAN ID429053Cardholder AddressECI7Cardholder Zip CodeUser Field 1User Field 2User Field 3User Field 4User Field 5UCAFHost Tran ID)))

Please check and advise ASAP.

Regards
Shakeeb

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