Subject: Refund Approval // 6284168349
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 6 Jun 2021 00:36:40 -0700 (MST)

Hi Team 

Problem Statement :Refund Approval 

Order Date : May 2, 2021 
Order ID: 9657652814 
Tracking ID : ​RP050521003304 
RMA : 1000884845 
Total Price : ​258.73 
Concept : ​SHOEMART 

Issue Description : The Customer created return request on 5/5/21,returned the Items (161996654 & 163062112 & 163056376) and we had asked for the AWB from the customer but she said that it hasn't been shared with her, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that not yet received from courier to ware house for return. 

Case history : The customer reached out to us on May 29, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that not yet received from courier to ware house for return. 

Customer's history : The customer is with us since 4/18/20 and this is her 12 order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb