Subject: RE: [#2554750] - Return item 9658121333
From: Jessie Caparas <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>, Sachin Maheshwari <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Babyshop <[email-masked]>
Date: Sat, 5 Jun 2021 08:07:44 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Please provide a photo of the actual item received versus what we have online for more clarity.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Babyshop Home Delivery <[email-masked]>
Sent: Saturday, June 5, 2021 10:57 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Babyshop <[email-masked]>
Subject: RE: [#2554750] - Return item 9658121333

Hi Sachin,

Can you please advice we are not able to understand the issue.

Pankaj Giri|Rajesh Lama
Babyshop |COD Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |
E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 4, 2021 6:10 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2554750] - Return item 9658121333

External email sender, please take precaution.
Hi Team,
ANY UPDATE?

Problem Statement:  WWD WRONG DESCRIPTION  ITEM
Order Date : May 4, 2021
Order ID:9658121333
Tracking ID: 16495279658121333
Item ID: 162546939

Assistance Required: WRONG DESCRIPTION Item Received

Issue Description: Customer emailed us informing that she received the item on 06/05/21 but the item which they received is WRONG DESCRIPTION, customer also provided us the picture of  item.
Now customer is asking for return and refund the item. So we request you to check this concern and let us know if we can offer return  to customer or not.

Regards,
Nikhil.

2554750:1125156
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