Subject: FW: Amount deduction// 8253036905
From: Jessie Caparas <[email-masked]>
To: olm kuwait <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 5 Jun 2021 07:47:41 +0000

@olm kuwait<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Do we offer an online payment facility?

This is COD as per Hybris however its NDR.

Customer is complaining payment was made via online.

Child ticket 2430430

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, June 3, 2021 6:26 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Amount deduction// 8253036905

External email sender, please take precaution.
Hi Team,

Please assist on below case. Order was COD and NDR but customer mentioned paying online for the order. Attached are the bank statement showing the deduction by the courier partner.

Kindly assist to get this investigated and refunded to the customer.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 3, 2021 6:18:19 PM
Subject: Amount deduction// 8253036905

Hi Team,

Problem Statement: Amount deduction
Order Date : Apr 20, 2021
Order ID: 8253036905
Tracking ID: FC0420210005510

Reference ID: 111090005267
Transaction ID: 700293187842
Card number: 4703505001781327
Date: 20/04/2021
Amount: 17.88 KWD
Email ID: [email-masked]<mailto:[email-masked]>

Issue : There's a deduction from the customer account by 17.88 KWD on 20/04/2021, kindly check and do the needful.

Regards,
Ebrahim Hageb

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