Subject: RE: Benefit Refund Approval - 7447792629
From: Megh singh <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 5 Jun 2021 07:39:52 +0000

Dear Apoorv,

Please go ahead with the removal of the refund voucher, post that we will do a refund to the customer's bank account.

Kind regards
Megh

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, June 5, 2021 10:26 AM
To: Megh singh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Elharith Elsiddig <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Benefit Refund Approval - 7447792629

External email sender, please take precaution.
Hi team

With reference to the order number: 7447792629

Customer returned some items in this order and received the refund to her My Credits. The payment mode was Benefit. Customer has been pushed back multiple times and have been advised regarding the same as per the return policy.

Customer is now threatening that she will be raising a formal complaint to Consumer protection if amount does not get refunded to her Benefit account.

Kindly assist to get an approval to remove My Credits and refund to Benefit for this.

Thank you for your help!

Regards,
Apoorv
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