Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Sat, 5 Jun 2021 06:39:31 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

J

Shakeeb Arsalan

image.png

Hi Shakeeb, is this issue sorted? or should we arrange call back today

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

Hi Shakeeb, is this issue sorted? or should we arrange call back today

Hi Jessie,
I will check with Shakeeb once he will login and will update you accordingly

Manish Kumar

J

okay

Jessie Kathleen Go Caparas

J

also please look into your resolution time. for the past 2 days reso time is at 16 hours which is way beyond the agreed SLA

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

also please look into your resolution time. for the past 2 days reso time is at 16 hours which is way beyond the agreed SLA

Sure, we have stretched our shift yday and closed most of them and hope everything will be back to normal from today onwards.

Manish Kumar

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