Subject: RE: refund approval // 4549366989
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 5 Jun 2021 06:03:34 +0000

@Manish Kumar<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Friday, June 4, 2021 1:53 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval // 4549366989

External email sender, please take precaution.
Hi Jessie,

Please advise on the below refund approval.

Thank you for your help.

Regards,
Manish

From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 4:21:09 PM
Subject: refund approval // 4549366989

Hi Team,

Problem Statement:  Need refund approval
Order Date : Apr 9, 2021
Order ID: 4549366989
Tracking ID: FC0409210004631
Child Ticket: 2593982
Total amount: QAR145

Issue Description: The order was shipped from our side on 04/09/2021  and as per LMG website the order delivered to the customer on  19/04/2021. But the customer claiming that he has not received the order and he confirms that his registered number is correct

Case history: the customer contacted us on 16/04/2021 and informed us that he did not receive the order, we escalated to LMG regarding late delivery then to provide us with POD, but not getting any response then we create a child ticket 2593982 to DXB team regarding POD and the same LMG team not response.

Customer history:  the customer with us since 1/21/21  and he placed 40 orders.

Kindly check  and do the needful"

Regards,
Elharith

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