Subject: FW: [#2572570] - Inbound call order number 7457189307
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Jun 2021 10:34:11 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

As per the approval below please refund the amount as goodwill and close the case.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Prakash Iyangar <[email-masked]>
Sent: Thursday, June 3, 2021 1:22 PM
To: Akshay Berry <[email-masked]>; SuvodipMondal <[email-masked]>; Max <[email-masked]>; Siny Jacob <[email-masked]>; BHRdc Ecomm <[email-masked]>; Abhimanyu Goyal <[email-masked]>; Dominic Arackal <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#2572570] - Inbound call order number 7457189307

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C373d69253b244ced15cf08d926711a12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583089467570297%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5TX8m%2BuT8qif2T2Si6nPIFWgU8mu0OTUA8ncqVd57zo%3D&reserved=0>
________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 3, 2021 12:51:57 PM
To: SuvodipMondal <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Siny Jacob <[email-masked]<mailto:[email-masked]>>; BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; Abhimanyu Goyal <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2572570] - Inbound call order number 7457189307

@Prakash Iyangar<mailto:[email-masked]>,

Reminder for approval.

Case is pending now for more than a month.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Akshay Berry
Sent: Tuesday, June 1, 2021 3:32 PM
To: SuvodipMondal <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Siny Jacob <[email-masked]<mailto:[email-masked]>>; BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; Abhimanyu Goyal <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2572570] - Inbound call order number 7457189307

Hi @Prakash Iyangar<mailto:[email-masked]>,

Please approve for manual refund.

There is still no update from the team. Customer is continuously following up.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: SuvodipMondal <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 30, 2021 9:22 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Siny Jacob <[email-masked]<mailto:[email-masked]>>; BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; Abhimanyu Goyal <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2572570] - Inbound call order number 7457189307

Rathish,

Can you please check and update the status

Thanks and Regards

Suvodip

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C373d69253b244ced15cf08d926711a12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583089467570297%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PhkGKmEgt1o%2FqzKHa3yanrJaR9EHdsOpKLrK4CulKVA%3D&reserved=0>

________________________________

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 4:50:39 PM
To: Max <[email-masked]<mailto:[email-masked]>>; SuvodipMondal <[email-masked]<mailto:[email-masked]>>; Siny Jacob <[email-masked]<mailto:[email-masked]>>; BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; Abhimanyu Goyal <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2572570] - Inbound call order number 7457189307

Hi @Prakash Iyangar<mailto:[email-masked]>,

Please approve manual refund of BHD 55.67 for the subject order as it has not been delivered yet and there is no update from the courier team.

Customer keeps following up and is leading to a bad customer experience.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Akshay Berry
Sent: Monday, May 24, 2021 8:04 PM
To: Max <[email-masked]<mailto:[email-masked]>>; SuvodipMondal <[email-masked]<mailto:[email-masked]>>; Siny Jacob <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; Abhimanyu Goyal <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2572570] - Inbound call order number 7457189307

Hi @Abhimanyu Goyal<mailto:[email-masked]> @Siny Jacob<mailto:[email-masked]> @Dominic Arackal<mailto:[email-masked]>,

Please update about the delivery for the subject order.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 23, 2021 3:45 PM
To: SuvodipMondal <[email-masked]<mailto:[email-masked]>>; Siny Jacob <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; Abhimanyu Goyal <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2572570] - Inbound call order number 7457189307

External email sender, please take precaution.

Hi Team,

A gentle reminder ,Kindly update regarding the delivery. .

Order number:7457189307

AWB:FP0502211000533

Best Regards,

Balqees. Majdi Jaafreh

On Wed, 19 May at 6:41 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Kindly update regarding the delivery process .

Order number:7457189307

AWB:FP0502211000533

Best Regards,

Balqees. Majdi Jaafreh

On Tue, 18 May at 1:28 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Kindly update regarding the late delivery.

Order number:7457189307

AWB:FP0502211000533

Best Regards,

Balqees. Majdi Jaafreh

On Mon, 17 May at 9:40 AM , SuvodipMondal <[email-masked]<mailto:[email-masked]>> wrote:

Dear Rathish,

Please check and update the issue.

Thanks and Regards

Suvodip

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 17, 2021 8:09 AM
To: Siny Jacob <[email-masked]<mailto:[email-masked]>>; SuvodipMondal <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#2572570] - Inbound call order number 7457189307

External email sender, please take precaution.

Dear Team,

As per tracking ID (FP0502211000533 ) the order has not been delivered.

Kindly contact the customer on the following phone number (+97338468866 ) to arrange an urgent delivery.

Order number:7457189307

AWB:FP0502211000533

Best Regards,

2572570:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C373d69253b244ced15cf08d926711a12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583089467580292%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zc2ULG4Kl%2BcM5WbwppBtab7C9HhFrY9NeIJcV0rhmv4%3D&reserved=0>

2572570:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com