Subject: Re: Order Delay(Urgent) - 8264365728
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: Mazen Mohammed <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, raveen sethupathy <[email-masked]>, lmscontentqa <[email-masked]>
Date: Thu, 3 Jun 2021 00:48:42 -0700 (MST)

Hi Team, 

With reference to the order number: 8264365728 

Kindly generate voucher with the below configuration: 

Voucher Value: KWD 10 
TH Value: KWD 10.1 
Validity: 30 days 
Concept: Babyshop 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Mazen Mohammed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, June 2, 2021 10:24:28 PM 
Subject: RE: Order Delay(Urgent) - 8264365728 

[ mailto:[email-masked] | @Apoorv Joshi ] 

This has been shipped as of today. 

Go ahead and provide a 10% compensation valid for 1 month. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, June 1, 2021 8:20 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Mazen Mohammed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Order Delay(Urgent) - 8264365728 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

With reference to the order number: 8264365728 

Order placed on May 26, 2021 and customer has complained that he received an email mentioning that the order will be delivered to him by June 1, 2021. Since the order has no consignment details still customer already contacted the calling team to get an update on his order. Since no update shared with him on the same customer is now irated and has mentioned that he will be raising to social media if he does not receive an update regarding his order by tomorrow max. 

He is also asking to provide him compensation for the delay. 

As per hybris there are no consignment details on this order yet. Raising this directly as customer wish to get an update on this by tomorrow. 

Kindly assist to check this order and if possible arrange it for delivery by tomorrow max. 

Thank you for your help! 

Regards, 

Apoorv 
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