Subject: RE: Store complaint/Return - 2605762
From: Surendrasinh Rathod <[email-masked]>
To: Sunil Gopal <[email-masked]>, Rafeek Pulikkool <[email-masked]>, Ibrahim Abdulla <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Jun 2021 12:51:12 +0000

Dear Team,

The amount is been refunded on 3rd May’21 attached mail confirmation from credi max for your reference.

Regards
Surendra

From: Sunil Gopal <[email-masked]>
Sent: Sunday, May 30, 2021 5:01 PM
To: Sunil Gopal <[email-masked]>; Rafeek Pulikkool <[email-masked]>; Ibrahim Abdulla <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Surendrasinh Rathod <[email-masked]>
Subject: FW: Store complaint/Return - 2605762

@Surendrasinh Rathod<mailto:[email-masked]> – please check and revert back to the team on the below complaint.

Appreciate your support!

Have a wonderful day....

Thanks and Regards

Sunil Kavaratty Gopal
-----------------------------------------------------------------
Concept Manager
Mother Care | Landmark Group | ARG |
Mobile: +973 39268114
Mail     : [email-masked]<mailto:[email-masked]>
B+ve

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 30, 2021 4:31 PM
To: Sunil Gopal <[email-masked]<mailto:[email-masked]>>; Rafeek Pulikkool <[email-masked]<mailto:[email-masked]>>; Ibrahim Abdulla <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store complaint/Return - 2605762

Hi @Sunil Gopal<mailto:[email-masked]> @Rafeek Pulikkool<mailto:[email-masked]> @Ibrahim Abdulla<mailto:[email-masked]>,

Please look into this store complaint and resolve asap.

Mall Name: Oasis Mall, Al Juffair, Manama
Customer Name: Ali Ashraf
Contact Number: +966536876168

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 30, 2021 10:47 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store complaint/Return - 2605762

@Akshay Berry<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 29, 2021 12:39 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mayar Mayar Nasser <[email-masked]<mailto:[email-masked]>>
Subject: Store complaint/Return - 2605762

External email sender, please take precaution.
Hi Team,

Customer has reported that he made a purchase when he was visiting Bahrain from the store and returned some items for a refund. As per customer they still have not received the refund for the items they returned and they have went back to KSA now so they can not check with store either.

Kindly assist to to loop in the concerned team to check and arrange call from the store directly with the customer to resolve this complaint. Attaching the invoice and below are customer details:

Mall Name: Oasis Mall, Al Juffair, Manama
Customer Name: Ali Ashraf
Contact Number: +966536876168

Please do the needful to assist in closing this. Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund Status.
From: Merchant Back Offices <[email-masked]>
To: Abhilash Nalpat <[email-masked]>, "Dana Mohammed Taqi" <[email-masked]>, Merchant Back Offices <[email-masked]>
Cc: Surendrasinh Rathod <[email-masked]>
Date: Wed, 2 Jun 2021 12:38:46 +0000

External email sender, please take precaution.

Good day,

Kindly note the below the amount has been refunded

          Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
 +973 17117175  17212109  +973 17117117
  [email-masked]<mailto:[email-masked]>   www.credimax.com.bh<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.credimax.com.bh%2F&data=04%7C01%7Csurendrasinh.rathod%40arg.com.bh%7C28738133b729411a160408d925c34958%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582342949453075%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q264mrMzK7tY1wE7DlIwesqn8QacA5%2BV6EE7zJW6270%3D&reserved=0>                                             <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCnlPcrsrWZ9mAUF06oyCyXQ&data=04%7C01%7Csurendrasinh.rathod%40arg.com.bh%7C28738133b729411a160408d925c34958%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582342949453075%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=A88shK1veV9%2BOBmkP%2FsriipFh38Jr%2Fm7t3hI3hZMJYk%3D&reserved=0> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fcredimaxbscbh&data=04%7C01%7Csurendrasinh.rathod%40arg.com.bh%7C28738133b729411a160408d925c34958%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582342949463027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kf7VuH8Ws%2BJyBcL39zc%2BxkuNC2B7%2BzAczkS4D%2FnZqfE%3D&reserved=0> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcredimax.b.s.c%2F%3Fhl%3Den&data=04%7C01%7Csurendrasinh.rathod%40arg.com.bh%7C28738133b729411a160408d925c34958%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582342949463027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=L4aY05%2F7a%2FK1nXaKgOfb1%2BPr%2FjcgEsWQZ7UTXXNGT6U%3D&reserved=0>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain

From: Abhilash Nalpat [mailto:[email-masked]]
Sent: Wednesday, June 02, 2021 1:00 PM
To: Dana Mohammed Taqi; Merchant Back Offices
Cc: Surendrasinh Rathod
Subject: Refund Status.

Dear  Dana,

Please update the refund status ASAP . Customer following up

Thanks & Regards,

Abhilash.N

CP-JUFFAIR

38359392

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csurendrasinh.rathod%40arg.com.bh%7C28738133b729411a160408d925c34958%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582342949463027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=861R%2BprxjB29nrNVPB2LgcnH6%2BwTMS3uL3nRZqcej%2FE%3D&reserved=0>