Subject: Re: Refund Approval // 6301947166
From: Prakash Iyangar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Jun 2021 11:44:13 +0000

Approved. Please give a goodwill voucher of 50 AED/ SAR as well

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________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, June 2, 2021 3:43:05 PM
To: Prakash Iyangar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval // 6301947166

External email sender, please take precaution.

Hi Prakash,

Hope you are doing well. Need your assistance on the below case.

Kindly look into it and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]>
To: "prakash iyangar" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Monday, May 31, 2021 4:45:58 PM
Subject: Re: Refund Approval // 6301947166

Hi Prakash,

Please check the below issue and advise if we can refund the customer.

Regards
shakeeb

________________________________
From: "Ebrahim" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Wednesday, May 26, 2021 1:08:44 PM
Subject: Refund Approval // 6301947166

Hi Team

Problem Statement :Refund Approval

Order Date : Mar 15, 2021
Order ID: 6301947166
Tracking ID : ​46712664342
Total Price : ​137.74
Concept : ​MAX

Issue Description : The Customer created return request on 3/22/21,returned the Items (161996654 &163082868 & 162905374) and we had asked for the AWB from the customer but he said that it hasn't been shared with him, and we have escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return..

Case history : The customer reached out to us on May 18, 2021 and the case has further been escalated to  warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return.

Customer's history : The customer is with us since 11/27/19 and this is his 6th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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