Subject: Drop Payment - 2502230
From: Apoorv Joshi <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 1 Jun 2021 08:13:21 -0700 (MST)

Hi Team, 

Please assist to investigate the below drop payment case. Case added on Row 116 in Finance tracker. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, May 21, 2021 6:19:11 PM 
Subject: Drop Payment - 2502230 

Hi Team, 

With regards to Order ID 8258243727, the customer is complaining that he money has been deducted but the order has not been placed. We have updated the same in the Kuwait Finance tracker sheet, but the Finance team is telling that they are unable to find any transaction with the reference number shared by the customer in the attached statement. 

Also the customer has shared the following information: 

Amount: 48.490kd 
Date: 3 may 2021 at 2.08pm 
Email: [email-masked] 
Authorisation code: 893846. 
Transaction ID: 112311556358 

Kindly assist. 

Regards, 
Nikhil.