Subject: Re: Refund approval.
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 1 Jun 2021 06:11:15 -0700 (MST)

Hi Team 

Any update 

Thanks 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, May 27, 2021 8:33:07 PM 
Subject: Refund approval. 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Apr 12, 2021 
Order ID: 6295530094 
Tracking ID: Z3930594 
Total Price : SAR268.90 
Concept : MAX 

Issue Description : The Customer placed the order on Apr 12, 2021, we had asked for the POD from the Zajal team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipment and also says that the image of the building is different from the one mentioned in the address. 

Case history : The customer reached out to us on 22/04/2021 

Customer's history : The customer is with us since 11/6/19 and this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards,