Subject: RE: Refund Issue - 6283198880
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mazen Mohammed <[email-masked]>
Date: Tue, 1 Jun 2021 10:37:22 +0000

Hi Apoorv,

The bank confirmed refund processed successfully.

Customer can check with bank by claim id 20210601709660.

Regards,
Malik
From: Apoorv Joshi <[email-masked]>
Sent: Monday, May 31, 2021 8:16 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mazen Mohammed <[email-masked]>
Subject: Refund Issue - 6283198880

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6283198880

Customer has been refunded for an amount of SAR 74  manually by payfort in this order under the following RRN: 107120028593.

Customer is reporting that they have checked with their bank and they have not received this refund. Attaching the bank statement shared by the customer for reference.

Please look into this and advise on priority, also as per update from Crystel team customer is requesting a callback from a Male Manager. Customer can be reached on +966583160000.

Thank you for your help!

Regards,
Apoorv
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