Subject: refund issue 6293766489
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 31 May 2021 05:22:50 -0700 (MST)

Hi Team, 

Problem Statement: refund issue 

Order Date :Apr 7, 2021 
Order ID: 6293766489 

Assistance Required: Need Urgent refund 

Issue Description: The refund has been rejected twice, and now the refund status is Shared with Payfort, the customer complain that till now she did not get her refund and she has shared her bank statement with us, so kindly check and assist, 
Regards, 
Fatma Maher.