Subject: Re: Refund Approval // 6301947166
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 31 May 2021 04:15:58 -0700 (MST)

Hi Prakash, 

Please check the below issue and advise if we can refund the customer. 

Regards 
shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, May 26, 2021 1:08:44 PM 
Subject: Refund Approval // 6301947166 

Hi Team 

Problem Statement :Refund Approval 

Order Date : Mar 15, 2021 
Order ID: 6301947166 
Tracking ID : ​46712664342 
Total Price : ​137.74 
Concept : ​MAX 

Issue Description : The Customer created return request on 3/22/21,returned the Items (161996654 &163082868 & 162905374) and we had asked for the AWB from the customer but he said that it hasn't been shared with him, and we have escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return.. 

Case history : The customer reached out to us on May 18, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return. 

Customer's history : The customer is with us since 11/27/19 and this is his 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb