Subject: Re: drop payment // [email-masked]
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 30 May 2021 03:19:43 -0700 (MST)

Hi Jessie, 

We have again asked the to share the authorization code or the card number and will update you once we get the details. 

Thank you for your help. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, May 27, 2021 7:46:30 PM 
Subject: drop payment // [email-masked] 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Provide the details pls 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar <[email-masked]> 
Sent: Thursday, May 27, 2021 4:56 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: RE: drop payment // [email-masked] 

Hi Jessie, 

Please provide the Auth code or order number or card number to track the payment details. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 18, 2021 4:28 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: drop payment // [ mailto:[email-masked] | [email-masked] ] 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] 

Are you able to check with the provided details? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 18, 2021 2:44 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: drop payment // [ mailto:[email-masked] | [email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

\ 

Please assist to investigate regarding the below drop payment case, customer has already checked with his bank and they have told him there is no auth code for the transaction and he has shard his card number below. 

Thank you for your help! 

Regards, 

Apoorv 

Sent: Tuesday, May 18, 2021 2:58:54 PM 
Subject: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi team. 

This customer reported the amount (SAR 344 ) debited from his account and no order placed successfully. 

case id :2510838 

customer email : [ mailto:[email-masked] | [email-masked] ] 

Card number : 4847834751550006 

amount : (344 ) SAR 

date:02/03/2021 

Please check and do the needful. 

Regards 

Elharith 

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