Subject: Re: Refund Approval // 6301947166
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 30 May 2021 03:05:01 -0700 (MST)

Hi Team, 

Any updates? 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, 26 May, 2021 13:08:44 
Subject: Refund Approval // 6301947166 

Hi Team 

Problem Statement :Refund Approval 

Order Date : Mar 15, 2021 
Order ID: 6301947166 
Tracking ID : ​46712664342 
Total Price : ​137.74 
Concept : ​MAX 

Issue Description : The Customer created return request on 3/22/21,returned the Items (161996654 &163082868 & 162905374) and we had asked for the AWB from the customer but he said that it hasn't been shared with him, and we have escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return.. 

Case history : The customer reached out to us on May 18, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return. 

Customer's history : The customer is with us since 11/27/19 and this is his 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb