Subject: ON_VALIDATION_CANCELLED 8264030411 and 8264035160 2621398
From: Ala Hamood <[email-masked]>
To: Shakeeb arsalan <[email-masked]>
Cc: Apoorv <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 29 May 2021 07:26:15 -0700 (MST)

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : 25/05/21 
ticket id : 2621398 
Order ID: 8264030411 and 8264035160 
Total Price: KWD32.080 + KWD32.080 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not captured in Payment Transactions but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

Best Regards 
Ala Aldin