Subject: Store complaint/Return - 2605762
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mayar Mayar Nasser <[email-masked]>
Date: Sat, 29 May 2021 01:38:33 -0700 (MST)

Hi Team, 

Customer has reported that he made a purchase when he was visiting Bahrain from the store and returned some items for a refund. As per customer they still have not received the refund for the items they returned and they have went back to KSA now so they can not check with store either. 

Kindly assist to to loop in the concerned team to check and arrange call from the store directly with the customer to resolve this complaint. Attaching the invoice and below are customer details: 

Mall Name: Oasis Mall, Al Juffair, Manama 
Customer Name: Ali Ashraf 
Contact Number: +966536876168 

Please do the needful to assist in closing this. Thank you for your help! 

Regards, 
Apoorv