Subject: Refund approval // 7456538044
From: Elharith Elsiddig <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 28 May 2021 23:54:59 -0700 (MST)

Hi Team, 

Problem Statement: Need refund approval 
Order Date : 29 Apr, 2021 
Order ID: 7456538044 
Tracking ID: FP0430210004377 
Child Ticket: 2609964 
Total amount: BHD16 

Issue Description: The order was shipped from our side on 30 Apr, 2021 and as per LMG website the order delivered to the customer on 30 Apr, 2021, But the customer claiming that she has not received the order. 

Case history: the customer contacted us on 30/04/2021 and informed us that he did not receive the order, we escalated to LMG regarding providing us with POD, but not getting any response then we create a child ticket 2609964 to DXB team regarding POD and the same LMG team not response. 

Customer history: the customer with us since 4/29/21 and he placed two orders 

Kindly check and do the needful" 

Regards, 
Elharith