Subject: Re: Collection Delay - 6277761145
From: Apoorv Joshi <[email-masked]>
To: YoussefAm <[email-masked]>
Cc: Akshay Berry <[email-masked]>, AbdulrahmanMoha <[email-masked]>, escalations dxbteam <[email-masked]>, AhmadAlaw <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Claudine Maksoud <[email-masked]>
Date: Thu, 27 May 2021 21:51:03 -0700 (MST)

Dear Youssef, 

Kindly find attached customer's response on the below, also please advise if the customer was contacted or not on the address and contact number we shared below. 

Please look into this and assist to get the items collected on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "YoussefAm" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "AbdulrahmanMoha" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "AhmadAlaw" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Claudine Maksoud" <[email-masked]> 
Sent: Sunday, May 23, 2021 6:10:45 PM 
Subject: RE: Collection Delay - 6277761145 

Dear Apoorv 

Please be noted that the customer advised that there is nothing to be collected from his end 

Awaiting further instructions 

Yours sincerely, 

Youssef Amr Abdelaziz 

Customer Service Executive 

Aramex International – Cairo, Egypt 

Tel 16996 - 33388466 - Fax +2037482990 

aramex.com 

From: Youssef Amr 
Sent: Tuesday, May 18, 2021 9:39 PM 
To: Apoorv Joshi <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; escalations dxbteam <[email-masked]>; Ahmad Alawneh <[email-masked]>; Jessie Caparas <[email-masked]>; malik ismail <[email-masked]>; Mohd Imran <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Claudine Maksoud <[email-masked]> 
Subject: RE: Collection Delay - 6277761145 

Dear Apoorv 

Will get you the details shortly 

Yours sincerely, 

Youssef Amr Abdelaziz 

Customer Service Executive 

Aramex International – Cairo, Egypt 

Tel 16996 - 33388466 - Fax +2037482990 

aramex.com 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 14, 2021 9:53 AM 
To: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; malik ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Claudine Maksoud < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Collection Delay - 6277761145 

Hi Youssed, 

As per collection reference: D226D65, this collection is completed. Kindly share the AWB under which items are collected from the customer. 

Thank you for your help! 

Regards, 

Apoorv 

From: "YoussefAm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "AbdulrahmanMoha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "AhmadAlaw" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Claudine Maksoud" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 9, 2021 3:53:54 PM 
Subject: RE: Collection Delay - 6277761145 

Dear Ashkay 

Collection is In progress today , will keep you updated 

Yours sincerely, 

Youssef Amr Abdelaziz 

Customer Service Executive 

Aramex International – Cairo, Egypt 

Tel 16996 - 33388466 - Fax +2037482990 

aramex.com 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 6, 2021 5:19 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Youssef Amr < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Krizette Masangkay < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Collection Delay - 6277761145 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Looping [ mailto:[email-masked] | 
@AbdulrahmanMoha ] [ mailto:[email-masked] | 
@Youssef Amr ] , 

Please get this collected asap. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 6, 2021 1:55 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Krizette Masangkay < [ mailto:[email-masked] | [email-masked] ] >; AbdulrahmanMoha < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Collection Delay - 6277761145 

External email sender, please take precaution. 

Hi Team, 

Kindly assist to get an update on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "AbdulrahmanMoha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Krizette Masangkay" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 5, 2021 8:11:23 PM 
Subject: Collection Delay - 6277761145 

Hi Team, 

Problem Statement: Late Collection 

Order Date : Feb 26, 2021 

Order ID: 6277761145 

Return Tracking ID: 46709157272;D226D65 

Assistance Required: Need urgent collection 

Issue Description: The collection is pending since March. We have created a new return request. Kindly arrange the collection at the earliest. 

The address is: House/Flat No: 307, Building Name/No: 6798 Al Bawani Accommodation, Street Name/No: Aseer, Location: Al Jaradiyah Dist., Landmark: Near Al Jaradiyah Metro Station, Area: Al Jaradiyah, City: Riyadh, Zip Code: 12747. Contact Number: 0592130415 

Regards, 

Apoorv 

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