Subject: Re: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 27 May 2021 08:12:40 -0700 (MST)

Hi Akshay, 

This has been done. 

Regards 
Shakeeb 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, May 27, 2021 5:04:05 PM 
Subject: FW: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858 

Team, 

Please share the voucher and confirm once done. 

Order ID - 8261383968 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Karen Lobo <[email-masked]> 
Sent: Thursday, May 27, 2021 3:24 PM 
To: Suhana Valappil <[email-masked]>; Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ron Thomas <[email-masked]>; Namrita Kanjani <[email-masked]>; Taskin Shaikh <[email-masked]> 
Subject: Re: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858 

Dear Homecentre Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 094-WFZ5-YWK2-KFHZ-N|Start Date: 27.05.2021 00:00:00|End Date: 27.11.2021 23:59:00 

Type: Serial Voucher|Concept: HOMECENTRE|Territory: KUW|Checkout Site: N/A 

Value: 54 KWD|Minimum Threshold Value: 55 KWD|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Best Regards, 

Karen Tracy Lobo 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

From: Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 27 May 2021 at 3:13 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >, Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Karen Lobo < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858 

[ mailto:[email-masked] | @Karen Lobo ] 

Thanks 

Suhana 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 27 May 2021 at 3:11 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >, Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858 

Hi [ mailto:[email-masked] | 
@Suhana Valappil ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] , 

Reminder. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 25, 2021 3:49 PM 
To: support < [ mailto:[email-masked] | [email-masked] ] >; Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858 

Hi [ mailto:[email-masked] | 
@Suhana Valappil ] , 

Please issue a voucher as per the details below : 

Amount : 54 KWD 

Threshold : 55KWD 

Validity : 6 months 

Concept : Home center 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Home Centre UAE < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 20, 2021 4:37 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858 

External email sender, please take precaution. 

Hi Faraz Lohani, 

The customer has responded to the ticket. 

Re: KW Customer E-Com Complaint Form - 4972476461819444858 

Ticket comment 

Hi, 

it’s deducted 267kd instead of 215kd. 

Could you please check it? 

When I bought it, it was 20%off in the website, but it’s deducted me the full price. 

发自我的 iPhone 

在 2021 年 5 月 20 日，下午 2:56 ， Homecentre < [ mailto:[email-masked] | [email-masked] ] > 写道： 

BQ_BEGIN

Hi Hyanghwa, 

Tried calling the customer but not responding. However, i have checked on the website there is no issue with the payment: 

​ 

BQ_BEGIN

On Wed, 19 May at 7:34 PM , Hyanghwa < [ mailto:[email-masked] | [email-masked] ] > wrote: 

		

KW Customer E-Com Complaint Form 

		

Name 	

Joyce Kim 

Phone Number 	

96758200 

Order ID 	

8261383968 

Customer Email 	

[ mailto:[email-masked] | [email-masked] ] 

Store Code 	

21125 

Store Manager Mobile Number’ 	

(00965) 96758200 

Store Email 	

[ mailto:[email-masked] | [email-masked] ] 

customer complaining 	

Refund 

complaint summary 	

8261383968 - Bunk Bed 
Original price (KD269) 
Discount Price - (KD215) 

The original price for the bunk bed is KD269 and discount price is KD215. 
Customer says that while payment the original amount got deducted from the account (KD269) instead of discount amount. Please look into it. 

Please record or discrete customer refund complaint, we will arrange call back to customer 	

same as above 

Order Date 	

05/19/2021 

priority 	

3 

Callback Required? 	

Yes 

	

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