Subject: RE: Drop Payment - 2512389
From: Mohammed Athar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 27 May 2021 13:04:49 +0000

Hi Team,

We have received the payment from the customer.Refer to the below screenshot FYI.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
5.04E+20
MADA
5/4/2021
2:08:51
251.6
0
0
246.69
4.91
4.27
0.64
5/5/2021
Purchase
535825******8890
592795
1.12323E+11
16222290/2021-05-05
0
ARBS2I041473

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, May 19, 2021 3:51 PM
To: Jessie Caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Drop Payment - 2512389

External email sender, please take precaution.
Hi Jessie,

Please find the details below which customer has shared, his bank is unable to provide him with Auth code, he has provided the card number:

Transaction number: 0000112323222285
Operation reference number: 600011798
Amonut deduced : 251.60 SAR
Date: 4 /5/2021
Email: [email-masked]<mailto:[email-masked]>
Card number: 5358256114648890
Card holder: ahmed k.elashry

Please advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 9:30:59 PM
Subject: RE: Drop Payment - 2512389

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please get the required details

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 6:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - 2512389

Hi Jessie,

Authorization code is incorrect please provide the correct auth code of six digits or provide the order number.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 9, 2021 4:32 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Drop Payment - 2512389

@Mohammed Athar<mailto:[email-masked]>

Please help us check the below as well.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 9, 2021 10:56 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Drop Payment - 2512389

External email sender, please take precaution.
Hi Team,

with reference to email ID: [email-masked]<mailto:[email-masked]>..

The customer claims that 251.6 SAR had deducted from his account on 04/05/2021, without placing any order, and we have checked his account also. the customer provides us with authorization code 600011798, Ref no: 0000112323222285. Bank Statement attached as well.

Kindly assist to check and investigate regarding the drop payment.

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com