Subject: FW: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 27 May 2021 11:34:05 +0000

Team,

Please share the voucher and confirm once done.

Order ID - 8261383968

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Karen Lobo <[email-masked]>
Sent: Thursday, May 27, 2021 3:24 PM
To: Suhana Valappil <[email-masked]>; Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]>; Raveen Sethupathy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ron Thomas <[email-masked]>; Namrita Kanjani <[email-masked]>; Taskin Shaikh <[email-masked]>
Subject: Re: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858

Dear Homecentre Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 094-WFZ5-YWK2-KFHZ-N|Start Date: 27.05.2021 00:00:00|End Date: 27.11.2021 23:59:00

Type: Serial Voucher|Concept: HOMECENTRE|Territory: KUW|Checkout Site: N/A

Value: 54 KWD|Minimum Threshold Value: 55 KWD|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Best Regards,
Karen Tracy Lobo
E-Commerce Content Merchandiser
Web Team | Landmark Group

From: Suhana Valappil <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 27 May 2021 at 3:13 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>, Faraz Lohani <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Karen Lobo <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858

@Karen Lobo<mailto:[email-masked]>

Thanks
Suhana

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 27 May 2021 at 3:11 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>, Suhana Valappil <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858

Hi @Suhana Valappil<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>,

Reminder.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 25, 2021 3:49 PM
To: support <[email-masked]<mailto:[email-masked]>>; Suhana Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858

Hi @Suhana Valappil<mailto:[email-masked]>,

Please issue a voucher as per the details below :
Amount : 54 KWD
Threshold : 55KWD
Validity : 6 months
Concept : Home center

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Home Centre UAE <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 20, 2021 4:37 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: New Reply Received - Re: KW Customer E-Com Complaint Form - 4972476461819444858

External email sender, please take precaution.

Hi Faraz Lohani,

The customer has responded to the ticket.

Re: KW Customer E-Com Complaint Form - 4972476461819444858

Ticket comment
Hi,
it’s deducted 267kd instead of 215kd.
Could you please check it?
When I bought it, it was 20%off in the website, but it’s deducted me the full price.
发自我的iPhone

在 2021年5月20日，下午2:56，Homecentre <[email-masked]<mailto:[email-masked]>> 写道：
Hi Hyanghwa,

Tried calling the customer but not responding. However, i have checked on the website there is no issue with the payment:

​
[Image removed by sender.]

On Wed, 19 May at 7:34 PM , Hyanghwa <[email-masked]<mailto:[email-masked]>> wrote:
[Image removed by sender.]
KW Customer E-Com Complaint Form

Name
Joyce Kim
Phone Number
96758200
Order ID
8261383968
Customer Email
[email-masked]<mailto:[email-masked]>
Store Code
21125
Store Manager Mobile Number’
(00965) 96758200
Store Email
[email-masked]<mailto:[email-masked]>
customer complaining
Refund
complaint summary
8261383968 - Bunk Bed
Original price (KD269)
Discount Price - (KD215)

The original price for the bunk bed is KD269 and discount price is KD215.
Customer says that while payment the original amount got deducted from the account (KD269) instead of discount amount. Please look into it.
Please record or discrete customer refund complaint, we will arrange call back to customer
same as above
Order Date
05/19/2021
priority
3
Callback Required?
Yes
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