Subject: Re: drop payment // [email-masked]
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Elharith Elsiddig <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 27 May 2021 00:04:30 -0700 (MST)

Hi Team, 

Please assist to investigate the below case for Drop payment. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, May 23, 2021 12:10:44 PM 
Subject: Re: drop payment // [email-masked] 

Hi team. 

This customer claim this amount (SAR 361.90 ) deducted from his account and the order is not showing on his list. 
The customer provide the attached bank statement. 

case id :2401124 

customer email : [email-masked] 
Card number ; 4847833751037014 

amount : (361.90 ) SAR 
date:23/02/2021 

Regards 
Elharith