Subject: RE: Refund Approval - 6267416723
From: Ramesh Gottimukkala <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ahmad Alawneh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 26 May 2021 09:29:57 +0000

Go ahead Jessie

@Ahmad Alawneh<mailto:[email-masked]> Please approve the Debit

Thanks

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, May 25, 2021 5:51 PM
To: Ramesh Gottimukkala <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval - 6267416723

@Ramesh Gottimukkala<mailto:[email-masked]>

FYI as per the attached email from Aramex.

Can we refund and debit from the courier?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 25, 2021 1:22 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 6267416723

External email sender, please take precaution.
Hi Jessie,

Kindly look into the below case. As per Aramex they have received the shipment damaged. Can we go ahead with refund, order value is SAR 198.40

Please advise, attaching aramex response. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mayar Mayar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 30, 2021 3:58:14 PM
Subject: Damaged item

Hi Team,
​
Please take a look at ticket #2414106

Problem Statement: Damaged item
Order Date :​Jan 25, 2021
Order ID: ​6267416723
Tracking ID:  46404527352

Assistance Required: Damaged item

Issue Description: The order was shipped from our side on 27/1/2021 but till now the order has not delivered to the customerafter contacting with the shipping company they  told us that the order is damaged .Kindly do the needful and refund the customer.
Regards,
Mayar

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