Subject: Re: WWD issue ( 8255215879)
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 25 May 2021 09:51:58 -0700 (MST)

Hi Jessie,

Kindly check child ticket: 2610162

Return approved by you under this child ticket as customer received wrong item.

Regards,
Apoorv

----- Original Message -----
From: "Jessie Caparas" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Tuesday, May 25, 2021 10:04:28 PM
Subject: FW: WWD issue ( 8255215879)

@Apoorv Joshi

Can you please look into this and advise asap?

How did we confirm the return?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

-----Original Message-----
From: Areej Abudiab <[email-masked]>
Sent: Tuesday, May 25, 2021 7:15 PM
To: Jessie Caparas <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Rawan Barghouth <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ali Mkhaimer <[email-masked]>; Ruba Zghool <[email-masked]>; Ruba Dabbas <[email-masked]>; Dania Radwan <[email-masked]>; Israa Albakhet <[email-masked]>; Anas Abukhashabeh <[email-masked]>
Subject: RE: WWD issue ( 8255215879)

External email sender, please take precaution.

Hi Jessie ,

kindly note the customer called us and she informed that  she received an email from our end that we will be collected the items from her house and she should wait 7- 10 business days from the courier Aramex but the items WWD How Aramex will collected the items  ?

please check and advise the information below :

return request done  by : Apoorv
date : 24/5/2021
RMA : 1000966238

Regards
Areej AbuDiab

________________________________________
From: Jessie Caparas [[email-masked]]
Sent: Monday, May 24, 2021 3:15 PM
To: Mohamed Shabaz Khan; Areej Abudiab
Cc: Escalations Dxbteam
Subject: RE: WWD issue ( 8255215879)

@Areej Abudiab

Can you please call the customer back.

Color is actually the same as what we have online - it might appear slightly different due to lighting.

If customer insists, do we have more photos to check clearly?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

-----Original Message-----
From: Jessie Caparas <[email-masked]>
Sent: Monday, May 24, 2021 3:19 PM
To: Mohamed Shabaz Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Areej Abudiab <[email-masked]>
Subject: RE: WWD issue ( 8255215879)
Importance: High

@Mohamed Shabaz Khan

It's the shape and size of the chair.

Find the attached photo for your reference.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

-----Original Message-----
From: Mohamed Shabaz Khan <[email-masked]>
Sent: Monday, May 24, 2021 2:21 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Areej Abudiab <[email-masked]>
Subject: RE: WWD issue ( 8255215879)

Hi Jessie,

Is the problem with the size or color? Color looks slightly different due to lighting effects.

If the size is different, please share the details received from customer.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

-----Original Message-----
From: Jessie Caparas <[email-masked]>
Sent: Monday, May 24, 2021 2:14 PM
To: Mohamed Shabaz Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Areej Abudiab <[email-masked]>
Subject: FW: WWD issue ( 8255215879)
Importance: High

@Mohamed Shabaz Khan

The size of the chair is noticeably different from what we have online.

Can you advise on this if we can take it back?

https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homecentre.com%2Fae%2Fen%2FFurniture%2FDining-Room%2FChairs-and-Benches%2FHOME-CENTRE-Wilma-Dining-Chair%2Fp%2F159801398&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb1750792981c46e6ef2008d91f8fd04d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637575524811513683%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=xQvrlowvu7pI8%2BjB3NDULZG%2F1m5X7EChaYEv1ZtVSQg%3D&amp;reserved=0

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

-----Original Message-----
From: Areej Abudiab <[email-masked]>
Sent: Sunday, May 23, 2021 4:19 PM
To: Jessie Caparas <[email-masked]>
Cc: Ali Mkhaimer <[email-masked]>; Rawan Barghouth <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Dabbas <[email-masked]>; Ruba Zghool <[email-masked]>; Dania Radwan <[email-masked]>; Anas Abukhashabeh <[email-masked]>; Israa Albakhet <[email-masked]>
Subject: WWD issue ( 8255215879)

External email sender, please take precaution.

Hi Jessie,

Problem Statement:  WWD Wrong color Item

Order Date :Apr 25, 2021
Order ID:8255215879
Tracking ID:16443178255215879
Item ID:  159801398 - - Wilma Dining Chair *4

Assistance Required: Wrong color  Item Received

Issue Description:
The customer received  the 4  chairs but the colors different from what is required with the application and wants to return it  the item still with packaging the customer keeps calling and he insist on the  return he mention that the item it different from what he purchase  and he doesn't want it any more what can we do about this .

Please check the team and help us close the case ticket no : 2475619 .

Regards,
Areej Abudaib
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com