Subject: RE: Order concerns : 8262807175
From: Faraz Lohani <[email-masked]>
To: Rashmita Sharma <[email-masked]>, Jessie Caparas <[email-masked]>, Varun Sharma <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Chiranjeev Malhotra <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Anirudh Menon <[email-masked]>, Ron Thomas <[email-masked]>, Raveen Sethupathy <[email-masked]>, Namrita Kanjani <[email-masked]>
Date: Tue, 25 May 2021 09:21:32 +0000

Hi @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>,

Please forward the below mentioned voucher details to the customer as per the order number mentioned above.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Rashmita Sharma <[email-masked]>
Sent: Monday, May 24, 2021 5:28 PM
To: Faraz Lohani <[email-masked]>; Jessie Caparas <[email-masked]>; Varun Sharma <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; Chiranjeev Malhotra <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Anirudh Menon <[email-masked]>; Ron Thomas <[email-masked]>; Raveen Sethupathy <[email-masked]>; Namrita Kanjani <[email-masked]>
Subject: Re: Order concerns : 8262807175

Dear Splash Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 086-WKAC-FPRC-FCMA-P|Start Date: 24.05.2021 00:00:00|End Date: 24.08.2021 23:59:00
Type: Serial Voucher|Concept: SPLASH|Territory: KUW|Checkout Site: N/A
Value: 2.75 KWD|Minimum Threshold Value: 3 KWD|Maximum Discount:  N/A|Combinable with other vouchers: TRUE
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Rashmita Sharma

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Date: Monday, 24 May 2021 at 3:22 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Varun Sharma <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>, Chiranjeev Malhotra <[email-masked]<mailto:[email-masked]>>, Rashmita Sharma <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Anirudh Menon <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order concerns : 8262807175

Hi team,

Customer has been contacted and issue acknowledged. We will provide a compensation voucher to the customer.

Hi @Chiranjeev Malhotra<mailto:[email-masked]> @Rashmita Sharma<mailto:[email-masked]>,

Please issue a voucher as per the details below :
Amount : 2.75 KWD
Threshold : 3 KWD
Validity : 3 months
Concept : Splash

HI @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Once voucher is issued please forward it to the customer as per the order number mentioned above.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 2:22 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Anirudh Menon <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order concerns
Importance: High

@Akshay Berry<mailto:[email-masked]>

Can you please look into this and sort it out.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 2:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Anirudh Menon <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order concerns

Hi @Jessie Caparas<mailto:[email-masked]>

Can you please help call the customer on the below complaint and have the issue sorted.
Let me know where my support is needed.

Best
Varun

From: Raza Beig <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 2:10 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order concerns

From: Shaik Rafi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 23, 2021 7:45 PM
To: Nisha Jagtiani <[email-masked]<mailto:[email-masked]>>; Raza Beig <[email-masked]<mailto:[email-masked]>>
Subject: Order concerns

External email sender, please take precaution.
Dear mr. Raza baig.
Greetings.!

I am. Mohammed Rafi Shaik, from kuwait. I always buy products from your stores , unfortunately I saw your application on playstore, i thought it is good for me to go and buy instead of this i can be buy through online, after everything successfully sign-up, i place an order no:8262807175,
After copule of days I got an email that
"Sorry, we had to cancel Slim Fit Solid Shirt with Long...   items from order 8262807175  due to reasons beyond our control. Please check your email for more details."
I contacted to your customer service center, no one is giving the correct Information, some agents told it is technical issue, some agents told this is u exception incident happened, even I pay the money in advance still why my order is canceled from landmark group side.?
If it is out of stock why the product is avaliable in the application.?
If that is technical issue why the product still not removed from the application, i order again the same product but my first product is canceled from your end, and it's causing me delay in second product.

My question is when the product is not available why the team put that product in the application, why providing the wrong confirmation, is that landmark group is investing customers amount by providing wrong confirmation and rotating the money by taking the money, is that landmark group having this kind of business also.?

If not for the above why no one is connecting yet to resolve my issue, if there is no solution for my answer from your team to where I need to. Go and ask my solution.

Sorry for writing you my concerns as I am tired by your customer support team, no. Is taking care of customer, as a customer I am very disappointed from the service i never taste this kind of experience which badly I am experiencing from the land mark group

Appricate to take action against my concerns

Even for 5 fill even for 100 fill money is money rights are rights to fight for the truth.

Regards
Md Rafi

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