Subject: Fwd: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973
From: Nikhil Bishnoi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 25 May 2021 01:52:12 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Merchant Back Offices" <[email-masked]> 
To: "Megh singh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Merchant Back Offices" <[email-masked]> 
Cc: "Payment Gateway Team" <[email-masked]>, "SuvodipMondal" <[email-masked]>, "Dominic Arackal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Wednesday, 19 May, 2021 12:18:52 
Subject: RE: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

Good day 

Noted 

	

Dana Mohammed Taqi 

Merchant Back Office Administrator - Business Support, 
+973 17117275 17212109 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Megh singh [mailto:[email-masked]] 
Sent: Wednesday, May 19, 2021 9:44 AM 
To: Dana Mohammed Taqi <[email-masked]>; Apoorv Joshi <[email-masked]>; Merchant Back Offices <[email-masked]> 
Cc: Payment Gateway Team <[email-masked]>; SuvodipMondal <[email-masked]>; Dominic Arackal <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: RE: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

Dear Dana, 

We have noted the below ID. 

Can you please check the refund status of the below order? 

Kind regards 

Megh 

From: Dana Mohammed Taqi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 19, 2021 8:28 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Payment Gateway Team < [ mailto:[email-masked] | [email-masked] ] >; SuvodipMondal < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

External email sender, please take precaution. 

Good day 

Kindly note for future reference send all refund requests to the below mail to action your request immediately 

[ mailto:[email-masked],bh | [email-masked] ] 

	

	

Dana Mohammed Taqi 

Merchant Back Office Administrator - Business Support, 
+973 17117275 17212109 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.credimax.com.bh%2F&data=04%7C01%7CMegh.singh%40arg.com.bh%7C354a071a6ecf4c492d8908d91a86dcb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569988812262746%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vJdZGE%2BB9WmdFg4ZGzg1hdp6NDWbWn1a8B6oOmQJZCo%3D&reserved=0 | www.credimax.com.bh ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCnlPcrsrWZ9mAUF06oyCyXQ&data=04%7C01%7CMegh.singh%40arg.com.bh%7C354a071a6ecf4c492d8908d91a86dcb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569988812262746%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YRRCjYmh%2F5M9eIGXszt90Vf81ZzLkz3Qti%2BIerWoPUg%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fcredimaxbscbh&data=04%7C01%7CMegh.singh%40arg.com.bh%7C354a071a6ecf4c492d8908d91a86dcb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569988812272703%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cV%2Fo2tbn%2FXyXE28%2B65KI9V8a2JMNmb6bu7SDRNdi9%2BQ%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcredimax.b.s.c%2F%3Fhl%3Den&data=04%7C01%7CMegh.singh%40arg.com.bh%7C354a071a6ecf4c492d8908d91a86dcb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569988812272703%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=acGhpXC3bPBzEFeZ%2Fwp6aParhPsP1vLDl%2BylVbpjP1o%3D&reserved=0 ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Apoorv Joshi [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, May 18, 2021 7:53 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Dana Mohammed Taqi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Payment Gateway Team < [ mailto:[email-masked] | [email-masked] ] >; SuvodipMondal < [ mailto:[email-masked] | [email-masked] ] >; dominic arackal < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

Dear Megh/Dana, 

Kindly advise on the below on priority. Customer is chasing for their refund. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Megh singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Dana Mohammed Taqi" < [ mailto:[email-masked] | [email-masked] ] >, "Payment Gateway Team" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "SuvodipMondal" < [ mailto:[email-masked] | [email-masked] ] >, "dominic arackal" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 14, 2021 8:25:46 PM 
Subject: RE: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

Dear Dana, 

Please process the refund for below order. 

Amount is BD 12.3. 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 

958 	

3/5/2021 18:58 	

'677950 	

'BENEFIT 	

'724207 	

1 - Purchase 	

'048 	

12.3 	

'CAPTURED 	

'00 	

7439959973 	

'202106470044126 

Kind regards 

Megh 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 14, 2021 2:25 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: SuvodipMondal < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

External email sender, please take precaution. 

Dear Megh, 

We have checked the mentioned order as per below details: 7439959973 

As we can see this order was on validation cancellation, no option to refund to My Credits there nor the same has been refunded to My Credits. Request you to please go ahead with refund. 

@Jessie: Please assist. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Megh singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "SuvodipMondal" < [ mailto:[email-masked] | [email-masked] ] >, "dominic arackal" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 6, 2021 12:00:59 PM 
Subject: RE: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

Dear Apoorv, 

We have checked and found below one order is captured in our account, please remove my credit for this order, will process refund after. 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

958 	

3/5/2021 18:58 	

'677950 	

'BENEFIT 	

'724207 	

1 - Purchase 	

'048 	

12.3 	

'CAPTURED 	

'00 	

7439959973 	

'202106470044126 	

'106412041302 	

'7 	

'88.201.6.214 	

'06602b6b-31b1-40ac-807f-ef404caf0ed6 	

'BENEFIT 

Dear WH Team, 

Please confirm on item return to the WH. 

Kind regards 

Megh 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 5, 2021 7:08 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

External email sender, please take precaution. 

Hi Megh, 

The payment mode was Benefit. 

Regards, 

Apoorv 

From: "Megh singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 5, 2021 8:38:53 PM 
Subject: RE: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

Dear Jessie, 

What is the mode of payment? 

Kind regards 

Megh 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 5, 2021 5:56 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 
Importance: High 

[ mailto:[email-masked] | @Megh singh ] 

Can you please check if you can help us on this? 

Customer is threatening to go to the police if we don’t get it sorted. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 5, 2021 6:47 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

External email sender, please take precaution. 

Hi Jessie, 

Can you please check and advise if any update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Megh singh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 23, 2021 1:30:34 PM 
Subject: FW: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

[ mailto:[email-masked] | @Megh singh ] 

Can you please help check on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 22, 2021 6:51 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 7439957764, 7439959706, 7439959957, 7439959973 

All of these order numbers are on validation and the customer is reporting deduction of BHD 12.30(Once) on March 5, 2021. Attaching the bank statement for the same. Reference number for deduction is AUB103B102000510. 

Can you please assist to investigate and refund this. Customer is threatening for filing a case in Police if she is not refunded by end of this week. Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMegh.singh%40arg.com.bh%7C354a071a6ecf4c492d8908d91a86dcb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569988812272703%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4V3NH5RouNWcNMZccmaVbi3Mk9ddsAz%2FGaHk4utHafg%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMegh.singh%40arg.com.bh%7C354a071a6ecf4c492d8908d91a86dcb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569988812282666%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BAR9JvpSwQd8lu%2BM5uxMJAavbsFvOruLcZ%2FwInYfv0Y%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMegh.singh%40arg.com.bh%7C354a071a6ecf4c492d8908d91a86dcb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569988812292611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lXZIOLVC6eGDVnuxYBhcXukrQdtccPe0%2BMGu3q0GEgo%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]