Subject: Re: Drop Payment - 2254902
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Sohaib Ahmed <[email-masked]>
Date: Tue, 25 May 2021 01:30:15 -0700 (MST)

Dear Athar, 

Please ignore the amount on the previous email, mentioned the wrong amount mistakenly. The amount which is deducted is SAR 111. 

Rest details are as mentioned below. Kindly assist to look into it. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Sohaib Ahmed" <[email-masked]> 
Sent: Tuesday, May 25, 2021 1:57:05 PM 
Subject: Drop Payment - 2254902 

Hi Team, 

Kindly assist to investigate the below drop payment charges which customer is reporting: 

- The number of the card that was paid from is 4847833312438685. 
- The authorisation code is 521480. 
- The date of deduction of the amount is on March 2, 2021 at 11:55 am. 
- Amount Deducted: SAR 110 

Attaching Bank statement as shared by the customer as well. 

Thank you for your help! 

Regards, 
Apoorv