Subject: Penalty for leaving the chat cases pending without escalation
From: Shakeeb Arsalan <[email-masked]>
To: Sohaib Ahmed <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Mon, 24 May 2021 03:21:20 -0700 (MST)

Hi Sohaib, 

After checking your queue we come across chat cases pending for 2 days and you have not done the needful while you have been told already that the chat cases has to be escalated on the same day no matter what, 

Please note that you will be marked absent for not taking care of the chat. 

Also note that strict action will be taken by the management in case you repeat the same again. 

Regards 
Shakeeb