Subject: RE: Refund Approval // Order ID: 6284168349
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 May 2021 07:15:54 +0000

Go ahead @Shakeeb Arsalan<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, May 23, 2021 9:17 PM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval // Order ID: 6284168349

External email sender, please take precaution.
Hi Jessie,

Please check on the issue below and advise.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 23, 2021 6:29:26 PM
Subject: Refund Approval // Order ID: 6284168349

Hi Team

Problem Statement :Refund Approval

Order Date : Mar 15, 2021
Order ID: 6284168349
Tracking ID : ​46418046802
Total Price : ​149
Concept : ​SPLASH

Issue Description : The Customer created return request on 3/22/21,returned the Items (161996654 & 162180234) and we had asked for the AWB from the customer but she said that it hasn't been shared with her, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return..

Case history : The customer reached out to us on Apr 29 , 2021 and the case has further been escalated to  warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return.

Customer's history : The customer is with us since 10/31/19 and this is her second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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