Subject: Re: Refund Approval // Order ID: 6284168349
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 23 May 2021 10:16:55 -0700 (MST)

Hi Jessie, 

Please check on the issue below and advise. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, May 23, 2021 6:29:26 PM 
Subject: Refund Approval // Order ID: 6284168349 

Hi Team 

Problem Statement :Refund Approval 

Order Date : Mar 15, 2021 
Order ID: 6284168349 
Tracking ID : ​46418046802 
Total Price : ​149 
Concept : ​SPLASH 

Issue Description : The Customer created return request on 3/22/21 ,returned the Items (161996654 & 162180234) and we had asked for the AWB from the customer but she said that it hasn't been shared with her, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return.. 

Case history : The customer reached out to us on Apr 29 , 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return. 

Customer's history : The customer is with us since 10/31/19 and this is her second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb