Subject: Re: [#2368041] - need escalation
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: sachin maheshwari <[email-masked]>, bsj nf <[email-masked]>, Babyshop <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Arish Laila <[email-masked]>, BS Cod Jeddah <[email-masked]>, Moosa Yusuf <[email-masked]>, navaz nt <[email-masked]>, Shambhu Paswan <[email-masked]>
Date: Sun, 23 May 2021 06:12:33 -0700 (MST)

Hi Jessie, 

Sorry for that, 

The Agent will be coached, 

Will get the proof and share ASAP. 

Regards 
shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]>, "bsj nf" <[email-masked]>, "Babyshop" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Arish Laila" <[email-masked]>, "BS Cod Jeddah" <[email-masked]>, "Moosa Yusuf" <[email-masked]>, "navaz nt" <[email-masked]>, "Shambhu Paswan" <[email-masked]> 
Sent: Sunday, May 23, 2021 3:41:39 PM 
Subject: RE: [#2368041] - need escalation 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Why are we escalating without a proof of the damage? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Sachin Maheshwari <[email-masked]> 
Sent: Saturday, May 22, 2021 2:48 PM 
To: Bsj Nf <[email-masked]>; Babyshop <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: ArishLaila <[email-masked]>; BS Cod Jeddah <[email-masked]>; Moosa Yusuf <[email-masked]>; Navaz Nt <[email-masked]>; Shambhu Paswan <[email-masked]> 
Subject: RE: [#2368041] - need escalation 

[ mailto:[email-masked] | @Escalations Dxbteam ] , 

I do not see any image shared for issue & hence I am not approving the return. 

Regards, 

Sachin 

From: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 22, 2021 2:27 PM 
To: Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; BS Cod Jeddah < [ mailto:[email-masked] | [email-masked] ] >; Moosa Yusuf < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Shambhu Paswan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2368041] - need escalation 

Hi team 

As discussed with the customer no damage item actually customer wants to return the item and want the money to refund so kindly advise . 

Best Regards, 

SARFARAZ 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0573493169 

From: Babyshop 
Sent: Thursday, May 20, 2021 9:23 PM 
To: [ mailto:[email-masked] | [email-masked] ] ; Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2368041] - need escalation 

External email sender, please take precaution. 

Hi Team, 

Any update? 

Problem Statement: WWD DAMAGED ITEM 

Order Date : Apr 2, 2021 
Order ID: 6291778717 
Tracking ID: 16292546291778717 
Item ID: 162995206 

Customer Contact Number: +966568411177 

Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that she received the item on 08/04/2021 but the item which they received is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Atef 

2368041:1125156 
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