Subject: Re: WWD Homecentre damaged items //// 8244418523
From: Apoorv Joshi <[email-masked]>
To: tejinder singh <[email-masked]>, murugapandian mani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 23 May 2021 04:59:00 -0700 (MST)

Hi Team, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, May 16, 2021 8:26:06 AM 
Subject: WWD Homecentre damaged items //// 8244418523 

Hi Team, 

Problem Statement: WWD Homecentre damaged items 

Order Date : 22/03/2021 

Order ID: 8244418523 
Tracking ID: 16245158244418523 
Item ID: 162750621 - - Sammy 2-Door Wardrobe 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that she received the item on 10/04/2021 but the item which they received is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque