Subject: RE: Refund Approval - 2001861636, 2001782947
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 23 May 2021 09:56:37 +0000

@Prakash Iyangar<mailto:[email-masked]>

These orders are claimed to be missing as per the customer.

We got the POD however customer still claims its missing.

Please advise if we can refund?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, May 22, 2021 2:56 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Refund Approval - 2001861636, 2001782947

External email sender, please take precaution.
Hi Team

Problem Statement : Missing Shipment / Refund approval.

Order Date :  ​May 3, 2021
Order ID: ​2001861636
Tracking ID : ​43843840482
Total Price : ​EGP6,903
Concept : ​MAX

Order Date :  ​​Apr 29, 2021
Order ID: ​​2001782947
Tracking ID : ​​43843446780
Total Price : ​​EGP11,547
Concept : ​MAX

Issue Description : The Customer placed the order on  Apr 29, 2021, we had asked for the POD from the Aramex team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipments and also says that the image of the sig is different from the her sig and name.

Case history : The customer reached out to us on May 8, 2021 and the case has further been escalated to courier partner to check if the order was delivered. As per courier the order has been delivered however, the POD shared by them, customer is denying it and is saying the POD is incorrect.

Customer's history : The customer is with us since  8/17/20 and this is her 16th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Apoorv
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