Subject: Re: Refund approval // Order ID: 6290307262
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 23 May 2021 02:50:09 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, 21 May, 2021 15:00:56 
Subject: Refund approval // Order ID: 6290307262 

Hi Team 

Problem Statement :Refund approval 

Order Date : Mar 30, 2021 
Order ID: 6290307262 
Tracking ID: RP0404210005129 
RMA: 1000740502 
Concept : MAX 

Issue Description :As per on Hybris the WH has received 1 item of 3 items that have been requested to be returned and the customer has confirmed that she has returned 3 item . kindly check and process the new RMA asap and update us. 

Case history : The customer reached out to us on Apr 29, 2021. and we have escalated to warehouse and they have responded saying that 1 item has been received only. 

Customer's history : The customer is with us since 12/18/19 and this is his 13th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb