Subject: RE: [#2604978] - Product information
From: Jessie Caparas <[email-masked]>
To: Ritesh Sharma <[email-masked]>, Centrepoint <[email-masked]>, Shashank Sinha <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nitish Pandey <[email-masked]>, Abhinav Sonkar <[email-masked]>, Sahal Usman <[email-masked]>
Date: Sun, 23 May 2021 08:27:34 +0000

@Ritesh Sharma<mailto:[email-masked]>

This case is sorted.

Explained to the customer the standard manufacturing warranty.

@Shakeeb Arsalan<mailto:[email-masked]> please resolve this case.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ritesh Sharma <[email-masked]>
Sent: Sunday, May 23, 2021 9:48 AM
To: Centrepoint <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Nitish Pandey <[email-masked]>; Shashank Sinha <[email-masked]>; Abhinav Sonkar <[email-masked]>; Sahal Usman <[email-masked]>
Subject: RE: [#2604978] - Product information

+ E-labels team

Hi @Jessie<mailto:[email-masked]>
The issue is not very clear here. Standard warranty should be applicable on smartwatches.
What exactly is the concern here?

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdfdcad7774624260451408d91dae5019%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573456763934650%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=n9pqGivFFwZZI%2BDgy0P1FwZhDovChZjlgkS6JIPPTwM%3D&reserved=0>

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 21, 2021 8:18 PM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2604978] - Product information

External email sender, please take precaution.
Please take a look at ticket #2604978<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2604978&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdfdcad7774624260451408d91dae5019%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573456763944606%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Bb%2FqJ%2BZXT7FQmkn1zFvXf28da%2BQz9FqNxeWNZUAUUes%3D&reserved=0>

Hi Ritesh,

Issue statement:  Warranty request
Order Created: Apr 30, 2021
Order:  9657140456
Item: 163590669 - - Apple Watch SE 40mm Space Gray Aluminium Case with Black Sport Band

Issue description: the customer is asking for warranty for the item mentioned above.

Please advise.

Regards
Shakeeb

2604978:1125156
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