Subject: Re: Refund // 6283992147
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 23 May 2021 00:16:49 -0700 (MST)

Hi Jessie, 

Kindly advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, May 18, 2021 2:50:54 PM 
Subject: RE: Refund // 6283992147 

[ mailto:[email-masked] | @Mohammed Athar ] 

For your help pls. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, May 18, 2021 1:15 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund // 6283992147 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist to get the following hybris ticket processed for the below case for Bank transfer, it has been over 7-10 business days - 08003082. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ritesh Sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 26, 2021 6:43:13 PM 
Subject: RE: Refund // 6283992147 

Thanks Ritesh. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 26, 2021 4:26 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund // 6283992147 

Approved 

-- 

Thanks and Regards, 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C308f0711e2bc4052872c08d919dd629b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637569260905475674%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=s%2FamItE71SVRWvzTCW4vVZRaHmDY57BQsY4qmrkOwZs%3D&reserved=0 ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 26, 2021 4:21 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund // 6283992147 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Has the customer tried another method of resetting his password? 

[ mailto:[email-masked] | @Ritesh Sharma ] as per customer’s request, can we remove my credit points for this customer and do a bank transfer? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 26, 2021 4:05 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund // 6283992147 

External email sender, please take precaution. 

Hi Jessie, 

Pls approve. 
Concept is centrepoint 
The customer is claiming that he did not link his Email with any Mobile NO so he is not able to access it or reset the passowrd and asking fo My credit amount to be transferred to his bank account. 

Regards 
shakeeb 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 23, 2021 5:25:28 PM 
Subject: Refund // 6283992147 

Hi Team, 

Problem statement: Refund approval 

Order Number: 6283992147 

Order Created: Mar 14, 2021 

Tracking id - FP0315210005792 

Assistance Required: Refund 

Issue description : the customer reported that he couldn't access to his account and he Insist to remove (my credit) (SAR 102.349) and refund it on the account as per the attached below. 

account holder : KHALED MOHAMMED MUSABEN 

Bank : Bank al bilad -Old Makkah Road 

account : 4685409990126697 

IBAN : SA1315000900533443710004 

please check and do the needful. 

Regards, 

Elharith. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com