Subject: Refund approval // 6301586388
From: Elharith Elsiddig <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 22 May 2021 22:45:50 -0700 (MST)

Hi Team, 

Problem statement: Refund approval 

Child ticket - ​2580623 
Case id -​ 2534544 
Order Number: ​6301586388 
Order Created: ​Apr 26, 2021 
Tracking id - SD001814799 

Item: ​161782352 - - Juniors Printed Playmat 

Item cost: SAR 149.00 

Assistance Required: Kindly look into the issue and process the refund for this item. 

Issue description: The customer has reported that she did not received the above item within the mentioned order. 

Case history: The customer has reported this issue on 07/05/2021 and we have raised a child ticket to the WH and they confirm the item shipped from their side and shipa replied for the same. 

Customer history: The customer shopping with us since 10/23/19 

Regards, 
Elharith