Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Sat, 22 May 2021 08:14:44 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

J

team these escalations to courier partner where agents are not getting a reply. are we sure its escalated to the correct team as per the escalation matrix?

Jessie Kathleen Go Caparas

J

please review

Jessie Kathleen Go Caparas

J

coz a lot of there escalations are related to courier partners

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

team these escalations to courier partner where agents are not getting a reply. are we sure its escalated to the correct team as per the escalation matrix?

Hi Jessie,

Manish Kumar

M

Jessie Kathleen Go Caparas

please review

I will review it

Manish Kumar

M

Please also share if you find any on which agent has not escalated correctly however I am also going to check the tickets by applying filter with courier team

Manish Kumar

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