Subject: Refund Approval - 9657607394
From: Nikhil Bishnoi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Fri, 21 May 2021 05:07:53 -0700 (MST)

Hi Team, 

With regards to Order ID 9657607394, The courier team has shared the POD. 

The customer is questioning that the courier team ahs not called him on the date of the delivery and they just left the package at the door step with out informing and the shipment is lost now. 

The customer asked the courier team to share the proof that he called the customer and the courier guy shared the messaged from Mar 19. 

Please find attached the images. 

The order value is AED 82.00 and the customer is with us since June 2019 and have completed 77 orders with us. 

Kindly assist. 

Regards, 
Nikhil.