Subject: RE: drop payment // [email-masked]
From: Mohammed Athar <[email-masked]>
To: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 20 May 2021 16:58:49 +0000

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
5.04E+20
MADA
3/2/2021
11:44:14
344
0
0
337.71
6.29
5.47
0.82
3/2/2021
Purchase
484783******0006
330276
1.06108E+11
14703354/2021-03-02
0
ARBS2I041473

Please check the auth code with the customer to ensure that we are processing the refund to the right customer.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Malik Ismail <[email-masked]>
Sent: Tuesday, May 18, 2021 6:40 PM
To: Apoorv Joshi <[email-masked]>; Mohammed Athar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: drop payment // [email-masked]

Hi Athar,

Please check and confirm if amount received.

6279078317
Card Number     484783******0006
Date 02-03-2021
Amount SAR 344

Regards,
Malik
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 18, 2021 2:44 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>
Subject: Re: drop payment // [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Team,
\
Please assist to investigate regarding the below drop payment case, customer has already checked with his bank and they have told him there is no auth code for the transaction and he has shard his card number below.

Thank you for your help!

Regards,
Apoorv

________________________________
Sent: Tuesday, May 18, 2021 2:58:54 PM
Subject: drop payment // [email-masked]<mailto:[email-masked]>

Hi team.

This customer reported  the amount (SAR 344 ) debited from his account and no order placed successfully.

case id :2510838

customer email : [email-masked]<mailto:[email-masked]>

Card number : 4847834751550006
amount : (344 ) SAR
date:02/03/2021

Please check and do the needful.

Regards
Elharith

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