Subject: RE: Refund issue / Arrange call back to the customer 6248224290 (5months old case)
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Razan Saad <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Farah Safaqqa <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 20 May 2021 04:57:01 +0000

Hi team,

Please arrange call to customer and advise to get proper bank statement from his bank in order to check with the bank from our side.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, May 19, 2021 9:49 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Refund issue / Arrange call back to the customer 6248224290 (5months old case)

External email sender, please take precaution.
Hi Team,

Issue statement: Refund Issue / call back

Order Date: Nov 27, 2020
Order: 6248224290
RMA: 1000263046
Customer's Contact NO: 0553487956

Issue description: Please note that the RMA mentioned above was processed and the amount SAR39.82 was processed on Dec 1st 2020, However the customer is chasing us till now for the amount and saying he did not receive.

Please note that we have shared the RRN 033622440315  Provided by malik and asked the customer to check with the bank, then he came again saying the bank confirmed that there is no such transaction, He provided the screenshots above when we asked him for bank statement, However it does not seem like proper statement from the bank.

We request you to call the customer on the NO mentioned above and check on the issue. (The customer is Arabic speaker)

Once resolved pls confirm so we can close the case.

Regards
Shakeeb
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