Subject: Refund issue / Arrange call back to the customer 6248224290 (5months old case)
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 19 May 2021 10:49:20 -0700 (MST)

Hi Team, 

Issue statement: Refund Issue / call back 

Order Date: Nov 27, 2020 
Order: 6248224290 
RMA: 1000263046 

Customer's Contact NO: 0553487956 

Issue description: Please note that the RMA mentioned above was processed and the amount SAR39.82 was processed on Dec 1st 2020, However the customer is chasing us till now for the amount and saying he did not receive. 

Please note that we have shared the RRN 033622440315 Provided by malik and asked the customer to check with the bank, then he came again saying the bank confirmed that there is no such transaction, He provided the screenshots above when we asked him for bank statement, However it does not seem like proper statement from the bank. 

We request you to call the customer on the NO mentioned above and check on the issue. (The customer is Arabic speaker) 

Once resolved pls confirm so we can close the case. 

Regards 
Shakeeb