Subject: Re: Bad Attitude
From: Saurabh Dadu <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Deeksha Dadu <[email-masked]>, "Swati Shukla (LSM ACCOUNTS)" <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, mohammad.quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 19 May 2021 14:53:59 +0000

Hi Mustehsan,

We are really sorry that this happened. We will take steps to ensure nothing like this happens again.

As an expression of our apology, we will not charge you for this resource.

Swati - When making the invoice, can you please remove the billing for this agent.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: 19 May 2021 8:19 PM
To: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; mohammad.quamar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Bad Attitude

Hi Saurabh,

I hope you’re doing well.

In regards to social media conversation with audience tickets IDs “2597580 & 2590716";

I’m sorry to inform you that agent “Wael amir" Email [email-masked]<mailto:[email-masked]>, no longer accepted to work with LMG for etiquette violation and bad attitude with the audiences.

Kindly conduct training & coaching for Mohd. Elbadri, Sohaib Ahmed & Abdallah Osman.  As they drafted canned response without proper checking for customer thread conversation.

Conversation screenshots escalate Babyshop management, Strictly ensure however will reply to twitter and Facebook  are trained and qualified enough to not repeat that again.

Thanks.

Mahmoud

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