Subject: Fwd: Return issue (store complain)
From: Abhilash Kuttalam <[email-masked]>
To: MAX Shahadcenter <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Asif Ahmad <[email-masked]>
Date: Tue, 18 May 2021 20:46:24 +0000

Dear @MAX Shahadcenter<mailto:[email-masked]> please check and reply to all

Regards,
Abhi

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________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, May 14, 2021 1:48 PM
To: Abhilash Kuttalam; Jessie Caparas
Cc: seeta.seeta; Apoorv Joshi; Manish Kumar; mohammed fahim; Escalations Dxbteam
Subject: Re: Return issue (store complain)

External email sender, please take precaution.

Hi Team,

Please assist regarding the below concern.

Regards
shakeeb

________________________________
From: "mohammed fahim" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Monday, April 26, 2021 6:27:30 PM
Subject: Return issue (store complain)

Hi Team,

Problem Statement: Return issue
Item name: Basic track bottoms skinny

Assistance Required: arrange the collection

Issue Description: Customer contacted us through email and complained regarding return in store (City Max, Dhahrat Laban, Riyadh) that he purchased from the store then returned some items but the staff denied to return one item claiming that it is not reflecting on system although it is mentioned in the attached invoice shared by customer.
we request you to please arrange a call for customer and resolve his issue asap as I have escalated to store twice but not resolved.

Customer details:
Name: Shrooq Al Atibi
Contact number: 0568737540

Regards
Fahim

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