Subject: RE: Order not delivered (to warehouse)
From: Youssef Amr <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Imran Masih <[email-masked]>, Ahmad Alawneh <[email-masked]>, Sanad Zawaneh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, HAMZA <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 18 May 2021 18:40:13 +0000

Dear Shakeeb

Sorry for the delay as this one is still under investigation , will update you shortly

Yours sincerely,
Youssef Amr Abdelaziz
Customer Service Executive
Aramex International – Cairo, Egypt
Tel 16996 - 33388466  - Fax +2037482990
aramex.com

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, May 12, 2021 4:36 PM
To: Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>; Youssef Amr <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; HAMZA <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: Re: Order not delivered (to warehouse)

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Please check and assist regarding this issue

Regards
shakeeb

________________________________
From: "HAMZA" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 30, 2021 11:42:21 PM
Subject: Order not delivered (to warehouse)

Hi Team.

Problem Statement: Order not delivered (to warehouse)
Order Date : Mar 19, 2021
Order ID: 6285722383
Tracking ID:  46418310831
Collection reference: C231DE0

Assistance Required: Need Urgent Refund.
Issue Description: Customer raised a return request on 3/24/21 and as per the tracking website, the items has been collected from the customer on 24 Mar 2021 and till now the returned items is not delivered to warehouse so we can initiate the refund of the returned items, kindly check and deliver the items to the warehouse asap.

Thank you for your help.

Regards,
Hamza